Supply Chain Management - VocalPoint™
VocalPoint™ is Heavey RF Group’s proprietary integration software platform that provides you with a window into exactly what is going on in your warehouse.
Delivering down-to-the-second information on each operator, process, and order, VocalPoint can assist you in properly managing your resources and streamlining your processes.
Built for your entire supply chain, not just for voice
The benefits that can be gained from successful implementation of voice technology in your warehouse and logistics business has been proven the world over. However, many warehouses use both voice and other RF technology in tandem. VocalPoint is a standardised yet flexible middleware environment for existing host systems such as ERP or WMS applications that provides you with real-time visibility and control throughout your operations, delivering the highest efficiency ratings and productivity levels possible, regardless of your choice of hardware platforms - handhelds, vehicle mounts or voice.
VocalPoint Visibility Provides Informed Operational Decisions
Successfully linking together your people, your product and your operations will provide you with complete visibility and operational control throughout your business. Complete and immediate access to what is happening in your warehouse at any given moment is essential in maintaining the hightest productivity levels possible. VocalPoint provides you with up to the second data when and how you need it. Configure at-a-glance dashboards to maintain a general knowledge of activity levels, or drill down to detailed reports for analysis.
Benefits of VocalPoint
Improved Productivity and Flexible Workforce
Real-time information on floor and stock activities allows proactive decision making and the ability to reallocate workers as needed
Error and Claims Reduction
Make immediate enquiries to investigate queries & claims raised by customers - experience an 80% reduction in claims and improvements of 99.9% accuracy
More Efficient Processes
Complete tasks using up to the second data access, update and confirmation
Administrators are able to alter picking lists, reprioritize pallet movements and much more all to deal with impromptu changes should the need arise
Complete Operational Visibility
Utilizing at-a-glance live dashboards and easy to customise reporting functionality to make better informed operational decisions and planning
Reduce Supervisor Floor Time
Remove extended periods of floor time and redirect supervisor input into system monitoring and improving workrates
“The information provided is in real time, which is invaluable as we can see exactly what is happening and where we need to reposition our team to ensure 100% customer satisfaction”
Fran Egan, Group Logistics Manager, Boyne Valley