Customer Support

We understand that each operation is unique and endeavour to align ourselves to the demands of your business. We also pride ourselves on open and up-front communication with our customers. We don’t have complex systems that keep the customer at arm’s length; instead we are always available when you need us and stay in touch with your business. Our customers are encouraged to build relationships with individuals on the Heavey RF team, who are all locally based and readily available on the phone, online or in person when you need us.

Heavey RF Group has developed ServicePoint™ which provides you with three levels of support to choose from.  We will work with you to refine it to meet your needs and to make sure you have the most critical piece of the overall solution - unparalleled customer support.

International Support Line
+353 1 2910945

 

 

ServicePoint

 
InHouse™ Asset
Management Tool
TeamViewer Quick Support
Repairs
Priority Service Help Desk
Monday - Friday
9:00a - 5:30p
 
 

ServicePoint Plus 1

 
InHouse™ Asset
Management Tool
TeamViewer Quick Support
Repairs
Replacements
Extended Hours
Help Desk
Annual Well Being
Site Visit
Onsite Next Business Day
for Infrastructure Emergencies
ServicePoint Plus 2
 
InHouse™ Asset Management Tool
TeamViewer Quick Support
Repairs
Replacements
Emergency Service
24/7 Help Desk
Annual Well Being
Site Visit
Onsite Same Day for
Infrastructure Emergencies

© 2012 Heavey RF Group

  • Heavey RF Group Headquarters
  • Unit 1G, Block 71, The Plaza, Parkwest Industrial Estate, Dublin 12, Ireland 
  • Phone: + 353 1 2459200
  • Fax: + 353 1 2459201
  • Email: info@heaveyrf.com

Address 2

Heavey RF UK
Unit 2, Lancaster Court, Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire HP12 3TD
United Kingdom
Phone: + 44 (0) 1494 854455     Fax: + 44 (0) 1494 854456
Email: ukinfo@heaveyrf.com
 

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