So what happens after you purchase a solution from Heavey RF. As far as we are concerned this is where our partnership begins. This is when you see how vocational and passionate we are in our field of expertise. The commitment offered by Heavey RF is second to none and we take great pride in customers telling us we are the best in the business. Once you are a customer, we want you to be a partner for life. We know that you truly measure Heavey RF by our ability to provide high quality after-sales support and care.

So how do we provide support?

First and foremost, training, training, training. We are constantly keeping up to date with the latest technology trends and learn how to yield the most from the technology we offer. Then we take this knowledge and mould it for use in real life operations. So when you speak to us about how you want your solution to work, we offer tried and tested configurations that give you maximum operational up-time. A tailor designed configuration to meet your productivity requirements and security concerns.

We document your entire solution from start to finish. This information is then fed into our ERP system Microsoft Dynamics Nav. Every week our support team meet to discuss documentation and the best approach to support a particular customer. At various levels we can offer support up to and including 24x7 cover. We on flexible on this too. Your operation, your timescales. You tell us what cover you want and we will tailor to your needs.

Over the last 10 years of supporting so many successful wireless deployments we have learned a thing or two about supporting them. Current and accurate information is key. With thousands of devices in the field we have to know how each device is configured within seconds. Microsoft Dynamics Nav allows us record all of the information we require per device. Instantly, the helpdesk team are proactive as soon as they answer the phone.

We also understand that some customers like to be the front line support team for their own operation. No problem, we can help out there also. We simply port all of the information per device over to you through our secure web portal. So any changes in our internal support system will automatically be reflected through your web interface in real time.

We also use our own Ikôn handhelds in the field. Our mobile application links directly to our Dynamics Nav which means we can capture real time changes and updates in the field. As soon as a body of work is completed onsite, you can access that information from your web portal

So, not only do we support the technology we provide, we use it ourselves, everyday in real life scenarios.

If you want to find out more about how Heavey RF can help you then please contact us.